Returns/Exhanges and FAQ's

Kennonleatherworks is a proud handmade jewelry maker located in the heart of Texas.  All of our items are handmade by the owner.  Due to the fact that each item is carefully created from leather (which can take on scents, odors, etc.), we do not accept any returns or exchanges.  All sales are final.

 

1. What should I do if my item is damaged or defective?

If you receive a defective or damaged item, or if you receive the wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please email us at info@kennonleatherworks.com with your order details and a description of the issue.

2. Can I return custom or personalized items?

Unfortunately, we cannot accept returns on our products, special orders, or personalized items. We also do not accept returns on sale items, live sale items, or gift cards.

3. How can I contact customer support?

If you have any further questions or need assistance, please feel free to contact our customer support team at info@kennonleatherworks.com. We are here to help!

4. Shipping times and charges

All products are shipped using USPS.  The shipping method is Standard Ground Shipping and will typically take 5-7 business days.  Items are not shipped on the weekends.

Custom Orders

Custom orders are available usually at 2-3 times the usual price of the item and a deposit will be required.  Once the non-refundable deposit is paid the order will ship within 2 weeks (depending on the requirements of the piece).